We Help Services provides direct services to clients, including a client-choice food pantry, limited financial assistance, and referral information. The Client Advocate serves as a bridge between We Help clients and other community resources, assessing the immediate needs of individuals and families and providing warm, comprehensive hand-offs to relevant agencies. The Client Advocate will continuously develop the We Help knowledge base of community resources, continuously educating staff and volunteers. This position will report to the Director of We Help and will also assist with all aspects of We Help, including client interviews, supervision and training of volunteers, and providing coverage at front desk and in the food pantry.
SPFC requires that all newly hired employees be vaccinated against COVID-19. If a potential candidate has a medical or religious exemption to receiving a vaccine, your work conditions may require adjustment. SPFC will make reasonable accommodations under Federal and State laws as needed.
- Contribute to an environment of respect and dignity through every interaction with clients, volunteers and co-workers.
- Meet with clients individually to assess immediate needs and develop plan for assistance.
- Provide adequate follow-up with clients to ensure connection with community resource and provide ongoing facilitation when needed.
- Input client data and maintain client records, respecting client confidentiality.
- Be knowledgeable of local resources and services available to clients, including processes and requirements for obtaining assistance and housing with local housing authorities.
- Support clients with employment needs, remaining aware of community employment opportunities and support services for specific populations.
- Knowledge of SNAP benefits and application process; assist clients with applications and benefits questions. Establish and maintain relationship with DCF liaison.
- Develop and maintain good working relationships with other services providers in order to best serve client needs.
- Identify and implement opportunities for community resources to reach We Help clients on-site. Maintain relationships with partner agencies (Goodwill, Gulfcoast Legal Services, Boley Veterans’ Reintegration Program, United Way, etc.).
- Attend networking and service provider meetings to remain informed of all relevant resources and programs.
- Educate other staff and volunteers about relevant services available to our clients and community job fairs. Prepare training materials, resource lists, and conduct volunteer trainings, when appropriate.
- Participate in ongoing evaluation and improvement of We Help Services.
- Support the general operation of We Help Services. This includes:
- Assist in providing client services at front desk and perform client interviews.
- Assist with scheduling client appointments and processing water assistance.
- Learn requirements for obtaining Florida ID and birth certificates from all states; assist clients and process requests in a timely manner.
- Assist with scheduling, supervision and ongoing general training of We Help volunteers.
- Assist with data entry and reporting duties, as needed.
- Sort, stock and pack food in the food pantry as needed.
- Keep We Help Services’ workspace functional, presentable, and clean.
- Participate in other duties as assigned.
- Maintains documentation and records in compliance with policies and procedures
- Maintains confidentiality
- Supports the St. Petersburg Free Clinic’s commitment to diversity and inclusion
- Adheres to agency policies and procedures and all Federal and State regulations and local ordinances
Required Skills & Abilities
- Strong relationship-building skills with both internal stakeholders
- Strong analytical and problem-solving skills
- Capability to prioritize inter- and cross-departmental collaboration
- Proficient in Microsoft Office Suite and related software
- Capability to use a broad range of technology
- Commitment to and modeling of St. Petersburg Free Clinic mission and values
- Database experience or knowledge preferable.
- Prospect research experience preferable.
- Excellent organizational skills.
- Ability to meet deadlines.
Education & Experience:
- Bachelor’s degree or equivalent work experience required.
- Social services/human services experience, supervisory experience and background with general office administration are greatly desired.
- Candidate must be knowledgeable about public assistance, social services, and other local resources available to clients in Pinellas County.
- Bi-lingual (Spanish) strongly preferred.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Occasional bending, lifting, stocking, cleaning, and moving large boxes, occasionally in a warehouse environment.
SPFC is a Drug and Alcohol-Free Workplace.